TIPS Training

Reduce your liquor liability and improve your customer service.

Can your staff effectively handle the following situations?

* Someone tries to get served using a fake ID.

* An intoxicated person is annoying other patrons.

* A customer leaves your establishment who is too drunk to drive.

* The host of a private party tells your staff to serve guests liquor whether or not they are underage or already intoxicated.

Are you prepared to handle the consequences if they cannot?
TIPS prepares you and your staff to deal with these problems and a whole lot more.

Q. What is TIPS?
A. Training for Intervention Procedures is a certification program for servers and sellers of alcohol. Trainers must be licensed by Health Communications, Inc. of Washington, DC. who also maintains a database for verification of training for establishments, courts, and insurance companies.

Q. Who developed the program?
A. Dr. Morris E. Chafetz, one of the world's leading authorities on alcohol and the founding director of the National Institute on Alcoholism and Alcohol Abuse developed the first program in 1982. His goal was to create a program that would give bartenders and waiters the skills and confidence they need to prevent their customers from becoming intoxicated.

Q. How can TIPS certification lower my liability?
A. Insurance companies acknowledge the value of TIPS as a risk reduction tool by offering savings up to 25% on liquor liability coverage to businesses with certified staff. Courts recognize it as the standard for server training programs. Liquor boards mitigate fines and penalties for establishments with violations who either use TIPS training or acquire it after the fact. This proactive certification program prevents liquor law violations and fines by providing you with a 'Reasonable Efforts' defense in a court of law.